Upper Intermediate - Dealing With an Angry Client
Bu seviyede upper intermediate düzeyde metinler yayınlanacaktır. Türkçe karşılıkları için fare ile kelimelerin üzerine geliniz. Türkçesi pdf formatı şeklinde sayfa sonundadır.
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| Hello, Shawna Davis. |
| Hello, Shawna. This is Monty Lofti at BMC. I need to talk to you about our ad that ran in your newspaper yesterday. |
| Sure, Monty. Was there a problem? |
| Yes, there certainly was a problem. Instead of the picture of our model, there was a picture of a dog! |
| That's awful! I wasn't aware of the substitution. On behalf of the newspaper, I sincerely apologize for the error. |
| I don't think you understand the magnitude of the problem. Our slogan is: "Look in the mirror and this could be you!" Now do you get it? Our store is a laughingstock! |
| I can't tell you how sorry we are for this egregious mistake. We will certainly run a correction in tomorrow's paper, and we will run a corrected version of your ad. That's the least we can do. Is there anything else we can do to make amends for our mistake? |
| Yes, there is. I'd like the person responsible to be called on the mat for this. |
| Rest assured. We take this matter very seriously. We'll find out who is responsible and heads will roll. |
| Good. That's what I wanted to hear. |
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